Troubleshooting

Of course we do everything we can to help you solve a problem with our products as quickly as possible. The manuals of all the products we offer can be downloaded from the product page of the respective product. To make sure that you can see all available documents, it is important that you are logged in with your reseller account.

If the manual of the product in question does not offer an immediate solution, an overview of the most common and easy-to-solve problems is shown below.


1. Determine what type of handset you have

Our products have different types of handsets. For example, it is possible that your product uses the TDH6, TDH18P or WP-H01. The type of handset can be identified by the code on the back of the handset. It is important to first understand the setting options available for each type of handset. We therefore recommend that you first read the manual of the handset in question.

To view the correct manual, select the appropriate handset below.

Manual TDH6 handset

Below you will find a link to the instructions for the TDH6 handset. The instructions are available in 8 different languages, namely: English, French, Dutch, German, Italian, Spanish, Russian and Polish. Please look at the instructions section below to download the corresponding manual.

Instructions

Manual TDH18P handset

Below you will find a link to the instructions for the TDH18P handset. The instructions are available in 8 different languages, namely: English, French, Dutch, German, Italian, Spanish, Russian and Polish. Please look at the instructions section below to download the corresponding manual.

Instructions

Manual WP-H01 handset

Below you will find a link to the instructions for the WP-H01 handset. The instructions are available in 8 different languages, namely: English, French, Dutch, German, Italian, Spanish, Russian and Polish. Please look at the instructions section below to download the corresponding manual.

Instructions

2. The LED display is showing an error code

Our products have advanced error detection systems, which makes it possible for an error code to be displayed on the display. This error code can be used to find out what the problem is with the product, after which it can be easily solved. In order to understand the relevant error code, it is first necessary to determine which control box your product has. The type of control box is indicated on the label of your product. Below you will find per type of control box some error code documents per control box containing the possible error codes, causes and solutions of the problem.

Please note! that the downloads will only be available when you are logged in on our website with your verified customer account.

Error list TC15S, TC15P & TC16P

Below you will find the error code list which relates to the TC15S, TC15P & TC16P control box. Please note! that the downloads will only be available when you are logged in on our website with your verified customer account.

Error list WP-CB01-001

Below you will find the error code list which relates to the WP-CB01-001 control box. Please note! that the downloads will only be available when you are logged in on our website with your verified customer account.

Troubleshooting other problems

We hope that the issue with your product has been solved by using the information provided above. If this is not the case, please contact us by sending a video or photo of the specific problem to sales@aoke-europe.com. We will come back to you with a solution as soon as possible!