Welcome to AOKE Europe B.V.

Frequently asked questions

- How do I place an order?
As we are only selling to resellers it is important that we approve you as a reseller first. To become a reseller please contact us by e-mail on sales@aoke-europe.com, by phone on +31 45 535 0529 or create an account at our website. In case you choose to create an account on our website we will validate your account first. After we validated your account the prices will be visible and you will be able to place an order.

- Is the requested model in stock?
We always try to keep enough stock of our most popular models. Unfortunately it sometimes happens that a model in a certain color is not in stock anyway. To find out the latest stock information we would like to ask you to contact us. Because we usually plan far ahead, it is not possible for us to accurately display stock levels on our website.

- When will my order be shipped?
Your order will be shipped right after we have received your payment. As we are working in many different countries it is important to receive your payment 100% TT in advance. 

- What will be the lead time of my shipment?
This depends on the delivery address and the total number of pallets to be deliverd. We work with several carriers to make sure we are always able to provide you with the quickest shipping offer possible. Normally our carriers are able to ship to almost every address in Europe within 5 working days from the day of pick-up in our warehouse. 

- What is the warrany period on your products?
We offer 5 years warranty to all our products.

- How do you solve warranty claims?
Due to our European warehouse, we are usually able to resolve warranty claims very quickly. We have a large stock of spare parts and products in our European warehouse. These will be shipped with parcel services to ensure that you are helped as quickly as possible.

If you have any other questions, please do not hesitate to contact us.